1. Booking and Cancellation

• When making a booking, the specific policy for each property or service will be displayed, including the cancellation deadline and payment/refund terms.

• If you cancel the booking before [10 days] prior to the check-in date, you will receive a full or partial refund according to the specified policy.

• If you cancel after the deadline, no refund or only a partial refund may be issued, depending on the property’s terms.

2. If the Host / Website Cancels the Booking
If the host or the website cancels the booking without any fault on the guest’s part, an alternative will be provided or a full refund of the amount paid will be issued.

3. Booking Changes
Any changes to the booking dates or the number of guests must be made through the website or via Cozy Homes support. Such changes may result in additional fees or a price adjustment.

4. Exceptions / Force Majeure Events
In cases of emergencies or events beyond the control of both parties (such as disasters, bans, government decisions, etc.), cancellations and refunds may be reconsidered on a case-by-case basis.

5. How to Request a Refund / Cancellation
To cancel a booking or request a refund, the user must contact us via [email address] before the stated deadline. We will process the request and notify you of the outcome (full refund, partial refund, or rejection) within [3] business days.

6. Additional Fees
Any service fees, cleaning requirements, cleaning costs, setup charges, or administrative expenses may be deducted from the refund amount as agreed.

7. Refund Method

• Any eligible refund (full or partial) will be issued only to the same account or payment method used for the original payment. Refunds cannot be transferred to a different account or payment method.

• Refund processing time varies depending on the bank or payment method used.

• Cozy Homes is not responsible for delays caused by banks or payment service providers.